As a service systems engineer, you will be actively engaged in improving KLA-Tencor's advanced semiconductor optical metrology products, and the service teams which support them.  You will be based in Silicon Valley and work in a globe-spanning team. 

• Gain a systems-engineering level knowledge of highly complex, leading edge systems by working with the product development team.  The systems include optics, electronics, mechanical components, and custom software and algorithms.
• Assess systems with respect to design for reliability, stability, and serviceability
• Participate in the development and testing of diagnostics and spec tolerances
• Act as a two-way conduit for information transfer between the engineers who are responsible for designing our products and field service teams who are responsible for product maintenance and support
• Gather and analyze data from systems populations at customer sites to identify sources of systematic issues, including technical, process, and people-based issues
• Help develop and document technical service procedures
• Train support personnel such as tech support and field service engineers
• Assist in developing training materials
• Respond to situations where field service engineers have failed to resolve complex system performance problems, by providing written plans of action by e-mail or hands-on assistance at customer sites in the US, Asia, and Europe
• Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations
• Take a proactive approach to improving service quality and profitability

The person who will thrive in this kind of  job is interested in technology, human factors, and business, is motivated by helping others succeed and by driving improvements, and enjoys communicating, building working relationships, and influencing people.

Qualifications:

Results oriented and driven to excel.  Enjoys teaching, troubleshooting, working with groups of people, and explaining complex things as simply as possible.  Strong analytic and data analysis skills.  Experience with analytical software such as Matlab or JMP is desirable.  Excellent oral and written communication skills.  Ability to work effectively in multidisciplinary, multicultural teams and to take a leadership role when needed.  Quick grasp of challenging, complex technical information.  Natural curiosity, inventiveness, and an interest in making things work better.  Multi-lingual proficiency in English plus Japanese, Korean, Mandarin, German, or French is desirable.

Recent Ph.D. graduate in Physics, Optics, Electrical Engineering, or related technical field.  Hands-on experience designing, building, and/or troubleshooting complex instruments, such as experimental research instruments.  Knowledge of optics, electronics, software, and/or mechanical systems.   Availability for travel both domestically and internationally (<25% time).  Ability to work non-standard working hours if needed.